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Learning Relationship

Support to Learners

  1. In instances of non-communication and absence, the Company reserves the right to contact the learner to clarify the situation.
  2. It is understood that learners may experience difficulties during the programme. Ideally these difficulties will be detected
    • by the training team during a module
    • through the reviews process
    • by a direct approach from the learner or
    • from contact from his/her Supervisor
    • via feedback from Officers of the Register.
  3. Every avenue will be explored to assist the learner in achieving his/her learning outcomes. However it is clearly understood from the start that the responsibility to learn is with the learner. If the learner is unable or unwilling to take up this responsibility, then the Company has the right to withdraw its support.
  4. Should the need arise, the learner will be put in contact with an approved therapist.
  5. The learner may be requested to withdraw from the programme of learning, completely or as a postponement.

Requests to withdraw

1     Inappropriate recruitment

  1. If it is found that the learner does not have the intellectual or emotional resources equal to the demands of the programme, then the Company needs to determine this by the First Review Stage, which is after the first 4 months of the programme.
  2. He or she will be advised to withdraw and receive a 50% refund of his/her fees less the non-refundable deposit.
  3. Any difficulties identified after this point will be met with coaching support.
  4. Should these persist, then the learner may be advised to
    • withdraw from the programme,
    • select to continue with the learning but not pursue certification through the Company
    • postpone and re-register at a later date.

2    Altered Circumstances

  1. It is understood that these circumstances may be temporary and the learner may be able to resume participation.
  2. If the learner has had to withdraw and miss more than 10% of the direct training, they will be invited to join the next programme.
  3. Should a programme not be available, then the learner may be eligible to join provision from other training providers, or be advised to opt for a portfolio approach to accreditation via NLPtCA

3    Detrimental Behaviour

  1. Examples of this may be
    • persistent lateness
    • incomplete attendance – 80% attendance is required
    • being in an inappropriate state through tiredness or effects of alcohol or drugs
    • an inability to consider the perceptions offered by trainers or fellow learners
    • a disinclination to participate in the activities of the programme
    • behaviours which disrupt the learning of others
    • non-compliance with the work demands of the programme
  2. Should these circumstances persist, the learner will be asked to withdraw, and no refund will be offered.

4    Non Payment

  1. Investing in an extensive learning programme makes demands on time, money and external relationships. The learner is invited to fully consider all ecology issues prior to registration, from all angles.
  2. Payment Schedules and options to include standing orders are offered at the point of registration.
  3. The Company seeks a win:win arrangement with each learner, so that the financial requirements don’t detract from the learning by becoming an impossible burden. On occasion we may dissuade or defer registration.
  4. Every effort will be made to support the learner who is going through financial difficulties, and amended payment schedules can be drawn up.
  5. In the unlikely occurrence of persistent payment default, the learner will be asked to withdraw from the programme